Customer care Representative- Check ‘n Go/Allied Advance Loan

Customer care Representative- Check ‘n Go/Allied Advance Loan

Can you enjoy supplying service that is excellent building enduring consumer relationships? Do you need to move beyond old-fashioned retail jobs and begin to build your job? Are you experiencing curiosity about being part of an industry-leading economic solutions business? Do you want in order to make the next move? In that case, we wish to speak with you!

Breakdown of Role and Key Accountabilities:

Our Customer Service Associates have reached one’s heart of that which we do at Check ‘Go and Allied Cash Advance, both right area of the Axcess Financial group of businesses. Every day in metropolitan areas and towns around the world, these are typically greeting clients, processing loan requests, responding to inquiries about services and products, marketing new services, and much more — all because of the objective of delighting our respected clients. We offer cash solutions the real deal people and make an effort to function as the very first choice for everyday monetary solutions. We people give attention to building relationships to make certain consumer requirements are now being offered utilising the most readily useful services and products we could provide.

Essential Duties:

  • Relationship management: place our clients at the center of every thing we do. Exemplify our Sales culture. Serve and educate clients in the item profile. Escalate problems into the shop Manager, DDO, and Corporate Office if struggling to resolve the problem directly aided by the client.
  • Cash maneuvering: Handle and count currency, money, and coins to add building a money cabinet, counting money deposits, moving cash from protected safe to cash cabinet as well as other money control needs. In charge of bank deposits or bank pick-ups. Balance batch that is individual with shop product sales reports at end of time and help with resolving over/shorts as required.
  • Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
  • Conformity: accountable for conformity with company/State policy and procedures including Federal legislation where relevant.
  • Inbound/Outbound calls: response phone inquiries in reaction to basic concerns, consumer applications, demands or other problems. Put outgoing client courtesy and collection phone telephone phone calls relative to federal laws and shop working procedures.
  • Brand Ambassador: improve the Check ‘n get brand name expertly and make certain shop look ( external and internal) is maintained to business criteria. Help in the execution of all of the Company marketing plans and programs, ensuring exact and prompt set-up, excellent execution and within founded due dates.

Minimal Education and Enjoy Involved:

  • Couple of years sales that are previous customer support experience chosen.
  • 2 yrs cash maneuvering experience chosen.
  • Need personal transportation that is reliable conformity with posted policy and procedure. This might NOT add public transport, transport from household or buddies. Must keep a valid license and Automobile that is valid Insurance utilized by the business.

Real Needs:

  • Retail/Office environment
  • Money Managing
  • Extensive viewing of computer displays
  • Should be in a position to carry as much as 50lbs. with or without reasonable accommodation

Travel / Attendance:

  • Needs to be in a position to journey to all shops in the assigned region
  • Might be expected to go to districts that are neighboring
  • Might need travel that is overnight

Additional Eligibility Skills:

  • Demonstrated power to interface with brand new and customers that are existing keep effective relationships.
  • Verified experience conversations that are navigating dissatisfied consumers.
  • Demonstrated success in high volume environment that is retail.
  • Verified capacity to multitask projects that are various competing priorities, manage time effortlessly and remain prepared.
  • Demonstrated capability to work individually within an autonomous environment with restricted guidance.

Why Select Axcess Financial and look ‘N Go/Allied Advance Loan:

  • Axcess to chance: we have been a business frontrunner with vast opportunities to discover, develop and increase your job at areas throughout the United States.
  • Axcess to Impact: participate a group of devoted peers favorably impacting consumer’s lives everyday through outstanding solution and enduring relationships.
  • Axcess to Life: Join an organization that is supportive wants you to definitely undoubtedly enjoy your daily life — outside and inside of work.

Also, you can expect: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance policies), an ample paid time off system, 401k retirement plan, tuition reimbursement, as well as an engaging work place.

About Axcess Financial:

Our company is a independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to manage their personal funds whenever, where and just how they desire. It really is our objective to have individuals the cash they require when it is needed by them. We make certain we achieve this in a real method this is certainly accountable and of their means.

Dedication to Diversity:

Axcess is dedicated to employing and keeping a diverse workforce. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to competition, color, faith, sex, sex identity or phrase, sexual orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other class that is protected.

This publishing is supposed to explain the nature that is general of work expected to be done and it is perhaps perhaps not an extensive listing of all obligations, duties and skills necessary for the positioning.

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